These general terms and conditions of sale (hereinafter the “Terms”) govern the short-term rental of the furnished apartment “Suite Océan et Golf” offered by Dunes de l'Adour. Any booking implies the tenant's (hereinafter the “Guest”) unreserved acceptance of these Terms. Together with the booking confirmation, they constitute the entire agreement between the parties.
01 Purpose and scope
These Terms set out the conditions under which Dunes de l'Adour, hereinafter the “Landlord”, offers for short-term rental a furnished apartment for exclusive holiday accommodation use, to the exclusion of any professional or commercial activity.
Dunes de l'Adour, a French SAS with share capital of €1,000
Registered office: 47 B Avenue Bosquet, 75007 Paris, France
Rented property: Suite Océan et Golf, Résidence Chiberta, 104 Boulevard des Plages, 64600 Anglet
SIREN: 992 955 047 · Paris Trade Register (RCS) 992 955 047
Tourist accommodation classified 4 stars · registration no. 64024005184A4
E-mail: dunesdeladour@gmail.com · Phone: +33 6 78 26 50 76
These Terms apply to bookings made directly with the Landlord (via the site's contact form, by e-mail or by phone). Bookings made through a third-party platform (such as Airbnb) remain subject to that platform's own terms and conditions, without prejudice to the property's house rules.
02 Description of the property
The property is a furnished apartment of approximately 51 sq.m., accommodating a maximum of 4 guests. It comprises two bedrooms, a living room, a fully equipped kitchen and a private terrace overlooking the lake and the residence's swimming pool.
The Guest acknowledges that the number of guests stated at the time of booking may not be exceeded without the Landlord's prior written consent. The description, photographs and amenities presented on the website are provided for information purposes; they are deemed accurate but shall not bind the Landlord beyond minor discrepancies that do not affect the enjoyment of the property.
03 Booking
Booking requests are made via the site's contact form, by e-mail or by phone, stating the desired stay dates and the number of guests. Availability and the price are confirmed by the Landlord.
The minimum length of stay is 2 nights.
The booking becomes firm and final only upon the Guest's agreement to the price offered, payment of the deposit provided for in Article 5, and the written confirmation sent by the Landlord. Until these conditions are met, no dates are held and the Landlord remains free to rent the property to a third party.
No right of withdrawal
In accordance with Article L. 221-28 12° of the French Consumer Code, accommodation services provided on a specific date or for a specific period are not subject to the 14-day right of withdrawal applicable to distance selling. By confirming the booking, the Guest therefore waives any right of withdrawal.
04 Prices and tourist tax
The rental price is provided on request, depending on the period, the length of the stay and the number of guests. The price confirmed in the booking is inclusive of all taxes and covers the rental of the furnished apartment as well as running charges (water, electricity, heating, access to the residence's swimming pool), unless stated otherwise.
The tourist tax (taxe de séjour), levied by the local authority and collected on its behalf, is added to the rental price. Its amount, set per night and per taxable person according to the property's classification, is remitted in full by the Landlord to the competent local authority.
Any optional charges (end-of-stay cleaning, additional services) are indicated, where applicable, in the booking details before confirmation.
05 Payment terms
Payment for the stay is made according to the following schedule:
| Due date | Amount |
|---|---|
| At booking (deposit) | 30% of the total stay amount |
| No later than 30 days before arrival | Balance, i.e. 70% of the total amount |
| Booking made less than 30 days before arrival | 100% of the amount at booking |
The sums paid at booking constitute a deposit (acompte): they definitively bind both parties to the conclusion of the rental agreement. Payment is made by bank transfer or by any other means agreed with the Landlord. Should the balance not be paid by the due date, the Landlord may treat the booking as cancelled by the Guest and apply the cancellation conditions set out in Article 6.
06 Cancellation and changes
Cancellation by the Guest
Any cancellation must be notified to the Landlord in writing (e-mail). Sums already paid are retained or become due according to the following scale, calculated by reference to the scheduled arrival date:
| Date of cancellation | Consequence |
|---|---|
| More than 30 days before arrival | The 30% deposit is retained by the Landlord |
| Between 30 and 7 days before arrival | 50% of the total stay amount is due |
| Less than 7 days before arrival, no-show or early departure | 100% of the total stay amount is due |
Cancellation by the Landlord
In the exceptional event that the Landlord is forced to cancel the booking, it shall inform the Guest as soon as possible and refund all sums paid in full. Except in cases of force majeure (Article 11), no further compensation may be claimed.
Changes to the stay
Any request to change the dates or length of the stay is subject to the Landlord's agreement and the availability of the property; it shall not constitute a right for the Guest.
07 Security deposit
A security deposit of €1,000 is required to cover any damage caused to the property, furniture or equipment during the stay. It is paid at the latest on arrival, by bank transfer or pre-authorisation, and is not charged unless damage is found.
The security deposit is refunded within a maximum of 14 days after departure, less, where applicable, the cost of any duly evidenced repairs, replacements or exceptional cleaning. It does not in any way constitute a cap on liability: should the amount of the damage exceed the deposit, the Guest remains liable for the difference.
08 Arrival and departure
Unless otherwise agreed, arrival (check-in) is from 4:00 pm and departure (check-out) no later than 11:00 am. The arrangements for handing over the keys and accessing the property are communicated to the Guest before arrival.
An inventory of fixtures and contents may be drawn up on entry and exit. In the absence of any written objection made within 24 hours of arrival, the property and its furnishings are deemed to have been handed over in good condition and in accordance with the description. Any late arrival or delayed departure must be agreed in advance with the Landlord.
09 Conditions of use
The property is rented for exclusive holiday accommodation use for the agreed period. The Guest undertakes to use it reasonably and with due care, and in particular to:
- not exceed the number of guests stated at the time of booking;
- comply with the residence's house rules and respect the neighbourhood, in particular night-time quiet;
- not sub-let or assign the benefit of the booking to a third party;
- not hold any party, event or gathering without the Landlord's written consent;
- respect the no-smoking rule inside the property;
- return the property clean and tidy, with the dishes washed, on departure.
Pets are not allowed in the property. Any serious breach of these conditions entitles the Landlord to terminate the stay without refund.
10 Liability and insurance
The Guest is liable for any damage arising from their own actions or those of the persons accompanying them during the stay. It is the Guest's responsibility to ensure that they hold holiday liability insurance (assurance responsabilité civile villégiature) covering rental risks; the Landlord may request proof of such cover.
The Landlord shall not be held liable for the theft, loss or damage of the Guest's personal belongings, nor for inconveniences beyond its control (network outages, neighbouring works, weather conditions, seasonal closure of the residence's swimming pool, etc.). The residence's swimming pool is accessible under the responsibility of its users and in accordance with the rules set by the co-ownership.
11 Force majeure
Neither party may be held liable for the non-performance of its obligations in the event of a force majeure event within the meaning of Article 1218 of the French Civil Code and the case law of the French courts (natural disaster, administrative measure, epidemic making performance impossible, etc.). In such an event, the parties shall come together to agree on postponing the stay or, failing that, on refunding the sums paid in respect of the period not performed.
12 Complaints and mediation
Any complaint relating to the stay must be sent to the Landlord by e-mail at dunesdeladour@gmail.com as soon as possible, so that an amicable solution can be sought.
In accordance with Articles L. 612-1 et seq. of the French Consumer Code, a Guest acting as a consumer has the right, after submitting a written complaint to the Landlord and in the absence of a satisfactory response within one month, to refer the matter free of charge to a consumer mediator with a view to the amicable resolution of the dispute. The details of the competent mediator will be provided to the Guest on request. The Guest may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.
13 Personal data
The personal data collected in connection with the booking is processed by the Landlord, as data controller, for the management of the stay and compliance with its legal obligations. The purposes, retention periods and Guest's rights (access, rectification, erasure, objection, etc.) are set out in our privacy policy, which forms an integral part of these Terms.
14 Governing law and disputes
These Terms are governed by French law. They are drawn up in French; in the event of translation, only the French version shall prevail. Should any clause be declared void, the remaining provisions shall retain their full force.
Failing an amicable resolution, any dispute relating to the formation, performance or interpretation of these Terms falls within the jurisdiction of the French courts, under the conditions of ordinary law. A Guest acting as a consumer may bring proceedings, at their choice, before the court of their place of residence or that of the location of the rented property.